Gear up issues with Hangouts

If you tin can't send a message, or can't install the Hangouts plugin, y'all may be able to try and fix information technology. Select your problem below:

Can't transport a message on your phone

If y'all can't send messages, you may take Internet connection issues. Endeavour these steps:

  1. Bank check cellular information: Make certain data is turned on and that you lot take a strong indicate.
  2. Cheque Wi-Fi signal: If your signal is non working, plough Wi-Fi off and and then back on.
  3. Sign out of the Hangouts app and and so sign back in: Learn how to sign out.

Can't send a message from your computer

If you lot have server problems, you may encounter a ruby error Red error icon. If y'all see this error, send your bulletin again. If you still get the error after a few minutes, send the message over again.

What happens when you become this error

  • The message may not be stored in your message history.
  • The message may not show on other devices.
  • If your contact isn't online, they may non get your message when they sign back in.

"Trying to reconnect" fault

Your estimator is trying to connect to the server and you'll get your messages when you lot're continued to Hangouts again.

Set the error

Make sure you're connected to the Cyberspace and that these domains aren't blocked by your network administrator:

  • *.customer-channel.google.com
  • clients4.google.com

Can't install the Hangouts plugin

If you lot have issues installing the Hangouts plugin, or receive a bulletin request you to reinstall it, check that your settings are correct.

If you use Chrome, you don't need the plugin. Y'all only need the plugin if you utilize Cyberspace Explorer.

  1. Download and install the Hangouts plugin package again.
  2. Brand sure the plugin is enabled.
  3. If you lot utilise Windows 8, switch to desktop mode to let the plugin to work.
  4. Cheque your browser's extensions. Turn off whatsoever that use "click to run."

If you still have issues, endeavour these steps:

  1. Refresh the browser folio.
  2. Close or quit your browser, then reopen it.
  3. Restart your computer.
  4. Uninstall the Hangouts plugin, and so download and install the Hangouts plugin once more.
  5. Try using the Chrome browser, which doesn't require the plugin. Acquire more about Chrome.

How Hangouts secures information

When you message or talk with someone on Hangouts, your information is secured, including:

  • Hangouts conversations and video calls in all devices.
  • Meetings through Chromebox for Meetings.

Audio and video

  • To improve audio and video quality, Hangouts calls use a direct peer-to-peer connexion when possible, instead of routing through a server. Learn more about peer to peer connections.
  • When you punch a phone number from a Hangout, sound is secured until information technology reaches the carrier network. Telephone carriers are responsible for the sound within carrier networks.

Learn more virtually using Hangouts for schoolhouse or work.

Browser freezes when screenshare is selected in Hangouts

This can be caused if the computer is using incompatible video adapters or video drivers.

To fix it, upgrade the computer's video adapters and video drivers to the latest version.

Hangouts doesn't work on Firefox

Go more help

If you need more help, visit the Hangouts Help Forum.

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